our guarantee We guarantee your absolute satisfaction. We will not rest until you are 100% satisfied with your experience with us from beginning to end. We guarantee to take back any purchase within 15 days of receipt or 30 days after deposit and seeing the item for a full refund minus shipping charges (this does not apply to custom made jewelry). You should receive your refund you within a week of our receiving the item.* We guarantee that in the event of a custom made jewelry purchase, we will not be satisfied until you are, no matter how many times we have to modify it for you (providing it does not dramatically deviate from the original design) We guarantee that you will receive nothing but straight talk from us. We promise honesty in all levels of our dealings. We will educate you to the best of our ability to satisfy your needs not ours. We guarantee that all the diamonds and gemstones here are in their natural form and are not enhanced in any way (unless otherwise noted). We guarantee to have the lowest prices on our loose diamonds. If you find a diamond from our site on any other site we'll beat that price. We guarantee to safeguard your privacy. Our servers are safe, secure and protected by encription software. We never share any private information with 3rd parties. Please note Money Back Guarantee does not cover Non-Refundable deposits or any deposits after 30 days from the day of deposit. Deposits will not be refunded without the original Receipt that accompanies the deposit. Deposits toward any item agreed upon shall become non refundable after 30 days.